SHIPPING & RETURNS

Shipping Policy

1. Order Processing:

Orders are typically processed at the same day of order. Please note that processing times may vary during peak seasons or promotional periods.

2. Shipping Methods:
We offer several shipping methods to cater to your preferences and urgency. During the checkout process, you can select your preferred shipping method and view the associated costs.

3. Domestic Shipping:

For orders within spain , we offer standard and expedited shipping options.

4. International Shipping:

Ephemeral Essence proudly offers international shipping to our global customers. International shipping times vary based on the destination and selected shipping method. Please refer to the checkout page for specific details.

5. Shipping Costs:

Shipping costs are calculated based on the selected shipping method, delivery destination, and the weight/size of your order. The total shipping cost will be displayed during the checkout process before you confirm your purchase.

6. Order Tracking:

Once your order is dispatched, you will receive a confirmation email containing a tracking number. You can use this number to track the status of your shipment through our website or the respective courier's tracking system.

7. Customs and Import Duties:

For international orders, please be aware that customs or import duties may apply depending on your country's regulations. These charges are the responsibility of the recipient and are not included in the order total.

8. Shipping Delays:

While we make every effort to ensure timely delivery, shipping delays may occur due to unforeseen circumstances, such as weather conditions, customs issues, or carrier delays. Ephemeral Essence is not responsible for such delays but will work to resolve any issues within our control.

9. Address Accuracy:

It is essential to provide accurate shipping information to ensure the successful delivery of your order. Ephemeral Essence is not responsible for any delays or non-delivery caused by inaccurate address details provided by the customer.

10. Contact Us:

If you have any questions or concerns regarding your shipment, please contact our customer support team at info@ephemeral-essence.com . We aim to respond to inquiries promptly.

11. Policy Updates:

This Shipping Policy may be updated periodically. Please review it for any changes.

Thank you for choosing Ephemeral Essence. We appreciate your understanding and cooperation.

Return & Exchange Policy

Last Updated: [07/12/2023]

1.Returns

Thank you for shopping at Ephemeral Essence. If you are not entirely satisfied with your purchase, we're here to help.

2. Eligibility for Returns

To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging.

3. Initiating a Return

- Please contact our customer service team at info@ephemeral-essence.com within 14 days of receiving your item to initiate the return process.
- Provide your order number, details about the item you want to return, and the reason for the return.

4. Return Shipping

Customers are responsible for the cost of return shipping. Please use a trackable shipping service to ensure that we receive your return.

5. Refunds

Upon receiving your return, we will inspect the item and notify you regarding the status of your refund. If your return is approved, we will initiate a refund to your original payment method.

6. Exchanges

If you wish to exchange your item for a different size or colour, please contact us, and we will assist you with the exchange process.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately for assistance. We will provide instructions on how to return the item or arrange for a replacement.

8. Contact Us

If you have any questions about our return policy, please contact us at info@ephemeral-essence.com