STORE POLICY
Customer Care
1. Acceptance of Terms
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By accessing and using our website, you agree to comply with and be bound by these terms and conditions.
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2. Intellectual Property
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All content on this website, including but not limited to text, images, logos, and designs, is the property of Ephemeral Essence and is protected by copyright and intellectual property laws.
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3. User Accounts
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- You may be required to create a user account to access certain features of the website.
- You are responsible for maintaining the confidentiality of your account information.
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4. Product Information
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- We make every effort to provide accurate and up-to-date product information. However, we do not guarantee the accuracy, completeness, or reliability of product descriptions.
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5. Pricing and Payments
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- All prices on the website are in EURO and are subject to change without notice.
- Payments are processed securely through online payment platforms. We do not store your payment information.
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6. Shipping
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- We aim to process and ship orders promptly. However, shipping times may vary.
- Shipping costs and estimated delivery times are provided during the checkout process.
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7. Limitation of Liability
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- Ephemeral Essence is not liable for any indirect, incidental, or consequential damages arising from the use of this website or the purchase of products.
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8. Governing Law
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- These terms and conditions are governed by and construed in accordance with the laws of the spanish government .
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9. Changes to Terms
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- Ephemeral Essence reserves the right to update and change these terms and conditions without notice. It is your responsibility to review this page periodically for changes.
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10. Contact Us
If you have any questions about these terms and conditions, please contact us at info@ephemeral-essence.com
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Privacy & Safety
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1. Introduction
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Welcome to Ephemeral Essence. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website.
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2. Information We Collect
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- **Personal Information:** We may collect personal information such as your name, email address, shipping address, and payment details when you make a purchase on our website.
- **Non-Personal Information:** We may collect non-personal information such as browser type, operating system, and website usage to enhance your experience on our website.
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3. How We Use Your Information
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We use the information we collect for various purposes, including:
- Processing and fulfilling orders
- Improving our website and user experience
- Sending promotional emails (with your consent)
- Responding to customer inquiries
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4. How We Share Your Information
We may share your personal information with third parties for specific purposes such as order fulfilment, payment processing, and marketing. We do not sell or rent your personal information to third parties.
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5. Cookies and Tracking Technologies
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We use cookies and similar technologies to collect information about your browsing activities on our website. You can manage your cookie preferences through your browser settings.
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6. Your Rights
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You have the right to access, correct, and delete your personal information. If you have any questions or requests regarding your information, please contact us at info@ephemeral-essence.com
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7. Security
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We take reasonable measures to protect your personal information from unauthorised access or disclosure.
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8. Changes to this Privacy Policy
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We may update this Privacy Policy from time to time. Please review the policy periodically for any changes.
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9. Contact Us
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If you have any questions or concerns about our privacy practices, please contact us at info@ephemeral-essence.com
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Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments